|
Is Malta TravelNet a
licensed operator?
Malta TravelNet is licensed by the Malta Tourism
Authority and our operating license is TRA/M50.
Go back..>
How do we
book the services featured on this website?
Unlike most online agencies we do not have standard online booking forms
as a lot of our services are altered or tailor made to suit our clients
requirements especially when a multiple of services are involved. For
example you may require a hotel, car hire, tours, a cruise, trip to Sicily
spread over a 10 day period. All bookings are handled by our local staff
to ensure that what you are asking for is what you actually get. You can
email to start your enquiry process, call us, or use our call back
service. Go
back..>
What if we are not sure what to choose?
Try us out. Send us an email with as much information as possible i.e. what
you enjoy doing, what you do not enjoy, your budget, age of your children, a
disability to a member in your party and so on...We have the local
knowledge, we will suggest things for you, tailor make something to suit your
requirements. Go
back..>
We are interested in something that you do not feature?
Ask for it. Send us an email with the details of what you are interested in
and we will research for you. Go
back..>
Do we have to book before
we arrive in Malta?
When we are asked this question our answer is simple.
Planning and booking in advance ensures that you do the things that you want to
do on the days available and chosen by you. It is a well known fact that the best planned holidays
are the most enjoyable. Some of the services have to be booked in advance
because you will not find the availability once in resort or they may be
exclusive to Malta TravelNet. We also offer certain promotions for on-line bookings,
these services will not be available in resort.
Go back..>
If we make an enquiry do we have to book and
pay for the services immediately?
Not at all. Your initial contact with us
is strictly treated as an enquiry.
Go back..>
How do we
confirm a service and what is the payment procedure?
Once you are totally satisfied with your itinerary (be it a single or
multiple service) we can then proceed with the confirmation procedure. This
means that we will confirm the services on the dates agreed. Some of the
services require a deposit or part payment, and a few selected services require
a full advance payment. You will be advised of this at the confirmation stage.
Go back..>
How can we pay for the services?
Normally
credit card (VISA, MASTERCARD and AMEX). Depending on this services that you are
booking we may require a deposit only or full payment. We will advise you
of this at the confirmation stage.
Go back..>
Can we
change our minds after we have booked a service?
Yes. Obviously if you want to change
dates around, type of service, add more people and other similar requests this
can be done - changes are obviously subject to availability.
Go back..>
When do we receive our tickets, vouchers and information of what we have booked?
All bookings are confirmed by email displaying the service/s booked, the
cost, any payment made. Usually the confirmation email is sufficient,
however you may require a voucher for a hotel reservation, catamaran
tickets for Sicily etc...These will be mailed to you or if the
tour/service date is a couple of days after your arrival in Malta we
usually deliver the tickets/vouchers to you.
Go back..>
Are we insured on these leisure services?
All the leisure services provided are supplied by reputable companies that have
been operating for many years. They are all licensed by the local authorities
and have liability insurance.
Go back..>
Should something go wrong, is there a contact
number?
Yes, this is displayed on the confirmation email.
There is also a 24/7 emergency contact number. if you are combining Malta
and another destination such as Tunisia or Sicily, you also have contacts
in these destinations.
Go back..>
|
